Terms and Conditions
Terms and Conditions of Serverdiscounter / Metaliance ISP Systems e.K.
Status: December 2024
§1 Preamble and Scope of Application
(1) The following General Terms and Conditions (GTC) apply to all business relationships between the customer and Serverdiscounter.
(2) The version of these GTC valid at the time of contract conclusion is decisive. The GTC can be viewed at any time on the Internet at the URL https://serverdiscounter.com/agb/.
(3) Customers within the meaning of these GTC can be both consumers and entrepreneurs.
§2 Subject Matter and Contract Conclusion
(1) Serverdiscounter provides services in the field of web hosting as a full-service provider. The specific scope of services is defined in the respective service description on the website.
(2) The service descriptions contained on the website do not constitute binding offers to conclude a contract.
§3 Right of Withdrawal for Consumers
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.
Metaliance ISP Systems e.K.
Friedrichstraße 114A, 10117 Berlin
Phone: +49 (0)30 513 008 190
Email: info@serverdiscounter.com
Consequences of Withdrawal
If you withdraw from this contract, we must reimburse you for all payments we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal.
§4 Special Provisions for Domains
(1) Insofar as the customer has also commissioned the registration of domains, the contractual terms of the respective registries also become part of the contract.
(2) Registration is carried out by Serverdiscounter in the name and on behalf of the customer.
§5 Prices and Payment
(1) All prices are in euros including the statutory value-added tax of the Federal Republic of Germany.
(4) The following payment methods are currently available:
- Invoice
- SEPA Direct Debit
- Instant Transfer (Klarna)
- Credit Card (Visa, Mastercard)
- PayPal
§6 Response Times and Troubleshooting
| SLA Level | Response Time | Availability | Hotline |
|---|---|---|---|
| Without SLA | 24 hours | Mon–Fri | Mon–Fri, 10am–6pm |
| SLA 8h | 8 hours (guaranteed) | Mon–Sun | 24/7 |
| SLA 4h | 4 hours (guaranteed) | Mon–Sun | 24/7 |
| SLA 1h | 1 hour (guaranteed) | Mon–Sun | 24/7 |
§7 Customer Obligations
(1) The customer is obligated to provide necessary data completely and correctly and to notify changes immediately.
(2) The customer undertakes to change assigned passwords immediately and to choose secure passwords.
(5) For offers with traffic flatrate, this is a fair use volume. A limitation to 10 Mbit/s takes effect from a volume of 10 TB/month.
(6) The customer is responsible for backing up their data in the form of their own backups.