Terms and Conditions

Terms and Conditions of Serverdiscounter / Metaliance ISP Systems e.K.
Status: July 2026

§1 Preamble and Scope of Application

(1) The following General Terms and Conditions (GTC) apply to all business relationships between the customer and Serverdiscounter.

(2) The version of these GTC valid at the time of contract conclusion is decisive. The GTC can be viewed at any time on the Internet at the URL https://serverdiscounter.com/agb/.

(3) Customers within the meaning of these GTC can be both consumers and entrepreneurs.

§2 Subject Matter and Contract Conclusion

(1) Serverdiscounter provides services in the field of web hosting as a full-service provider. The specific scope of services is defined in the respective service description on the website.

(2) The service descriptions contained on the website do not constitute binding offers to conclude a contract.

§3 Right of Withdrawal for Consumers

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.

Consequences of Withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal.

§4 Special Provisions for Domains

(1) Insofar as the customer has also commissioned the registration of domains, the contractual terms of the respective registries also become part of the contract.

(2) Registration is carried out by Serverdiscounter in the name and on behalf of the customer.

§5 Prices and Payment

(1) All prices are in euros including the statutory value-added tax of the Federal Republic of Germany.

(4) The following payment methods are currently available:

• Invoice
• SEPA Direct Debit
• Instant Transfer (Klarna)
• Credit Card (Visa, Mastercard)
• PayPal

§6 Response Times and Troubleshooting

SLA Level	Response Time	Availability	Hotline
Without SLA	24 hours	Mon–Fri	Mon–Fri, 10am–6pm
SLA 8h	8 hours (guaranteed)	Mon–Sun	24/7
SLA 4h	4 hours (guaranteed)	Mon–Sun	24/7
SLA 1h	1 hour (guaranteed)	Mon–Sun	24/7

§7 Customer Obligations

(1) The customer is obligated to provide necessary data completely and correctly and to notify changes immediately.

(2) The customer undertakes to change assigned passwords immediately and to choose secure passwords.

(5) For offers with traffic flatrate, this is a fair use volume. A limitation to 10 Mbit/s takes effect from a volume of 10 TB/month.

(6) The customer is responsible for backing up their data in the form of their own backups.

§8 Illegal Content and Content Moderation

(1) Restrictions on content. The customer may not store, provide or transmit any illegal content using the services provided by Serverdiscounter. Content is illegal where it is not in compliance with Union law or the law of a Member State. In particular, the following are prohibited: content infringing the rights of third parties, the distribution of malware, the sending of unsolicited advertising (spam), and any act impairing the security or availability of our infrastructure or of third-party networks.

(2) Possible measures. If the customer infringes paragraph 1, Serverdiscounter may restrict the visibility of individual content, remove content or disable access to it, suspend or terminate the service concerned in whole or in part, and suspend or close the customer account. Serverdiscounter always chooses the least intrusive suitable measure and applies it in a diligent, objective, proportionate and non-arbitrary manner. In doing so, it takes into account the rights and legitimate interests of all parties involved, including the fundamental rights enshrined in the Charter of Fundamental Rights of the European Union (Art. 14(4) DSA).

(3) Notice mechanism. Any individual or entity may notify Serverdiscounter of allegedly illegal content using the notice form at serverdiscounter.com/en/dsa or by email to abuse@serverdiscounter.com (Art. 16 DSA). Serverdiscounter processes notices received in a timely, diligent, non-arbitrary and objective manner.

(4) Tools and human review. Any decision on a measure under paragraph 2 is always taken by a natural person. No decision is taken by solely automated means. Serverdiscounter uses automated systems only for the technical detection of abuse, such as the detection of malware, outbound spam and attacks on the network infrastructure; their output is reviewed by a natural person before any measure is taken. Where automated means are used in processing a notice, Serverdiscounter informs the notifier accordingly.

(5) Statement of reasons. Where Serverdiscounter takes a measure under paragraph 2, it provides the affected customer with a clear and specific statement of reasons pursuant to Art. 17 DSA without undue delay. It sets out the type and the territorial and temporal scope of the measure, the facts and circumstances relied on, information on any use of automated means, the legal or contractual ground relied on, and information on the redress possibilities available. In cases of imminent danger, the statement of reasons may be provided immediately afterwards.

(6) Complaints and redress. The affected customer may lodge a complaint against a measure under paragraph 2 informally by email to dsa@serverdiscounter.com within six months. The complaint is examined by a natural person who was not involved in the original decision. The customer is informed of the outcome together with the reasons for it; a measure taken without justification is reversed without undue delay. The right to bring proceedings before a court remains unaffected.

(7) Changes to these terms. Serverdiscounter informs the customer in text form in advance of any significant change to these Terms and Conditions, in particular to this § 8 (Art. 14(2) DSA).

(8) Further information. Details of our points of contact under Art. 11 and 12 DSA, of the notice and action mechanism under Art. 16 DSA, and of the competent supervisory authority can be found on our Digital Services Act page.