Digital Services Act

Contact points and notice procedure of Metaliance ISP Systems e.K.
pursuant to Regulation (EU) 2022/2065 (DSA)

Our classification under the DSA

Metaliance ISP Systems e.K., trading as Serverdiscounter, provides web hosting, server and cloud services. We are therefore a provider of a hosting service within the meaning of Art. 3(g)(iii) DSA.

We are not an online platform within the meaning of Art. 3(i) DSA, because the dissemination to the public of the information we store is not the object of our service but is a matter for our customers alone. The obligations of Chapter III Section 3 DSA therefore do not apply to us.

As a micro enterprise within the meaning of Recommendation 2003/361/EC, we are exempt from the obligation to publish annual transparency reports pursuant to Art. 15(2) DSA.

Point of contact for authorities (Art. 11 DSA)

For direct electronic communication with the authorities of the Member States, the European Commission and the European Board for Digital Services, we have designated the following single point of contact:

Communication with this point of contact is possible in German and English (Art. 11(3) DSA).

Please also address orders issued under Art. 9 and Art. 10 DSA to this address. We inform the issuing authority without undue delay of the effect given to the order and of the time at which it was given.

Point of contact for recipients of the service (Art. 12 DSA)

Recipients of our services can reach us directly, rapidly and in a user-friendly manner through the following channels:

Communication is possible in German and English. You are free to choose the means of communication. We expressly do not rely solely on automated tools: on request, you can communicate directly with a natural person at any time.

Notice and action mechanism (Art. 16 DSA)

If you consider that illegal content is being stored on a server, website or storage space hosted by us, you can notify us using the form below or informally by email to abuse@serverdiscounter.com.

We confirm receipt of your notice without undue delay, provided you have supplied an email address. We process all notices in a timely, diligent, non-arbitrary and objective manner, inform you of our decision without undue delay and provide information on the redress possibilities available to you. Where we use automated means in processing a notice, we will tell you so.

Please note: a sufficiently substantiated notice that allows us to identify the illegality without a detailed legal examination gives rise to actual knowledge within the meaning of Art. 6(3) DSA. We cannot act on incomplete or blanket notices.

Website (please leave blank)

Exact electronic location of the content *

Provide the exact URL or URLs. Where no URL exists, state the IP address or another unambiguous indication of the location.

Explanation of why the content is illegal *

Please provide a sufficiently substantiated explanation of why you consider the information to be illegal and, where possible, name the legal provision infringed.

Your name

Your email address

Without an email address we can send you neither a confirmation of receipt nor our decision.

I am submitting this notice anonymously. Name and email address may be omitted under Art. 16(2)(c) DSA because the notice concerns an offence referred to in Articles 3 to 7 of Directive 2011/93/EU.

I declare that I have a bona fide belief that the information and allegations contained in this notice are accurate and complete. *

Spam protection: What is six plus five? *

Your details are processed solely for the purpose of handling this notice. We forward your explanation to the customer concerned when giving them the opportunity to respond; we do not pass on your contact details unless legally required to do so. For details see our privacy policy.

Submit notice

Statement of reasons for restrictions (Art. 17 DSA)

Where we restrict the visibility of content, remove content, disable access to it, or suspend a service or an account because the information concerned is illegal or incompatible with our Terms and Conditions, we provide the affected customer with a clear and specific statement of reasons. It sets out, in particular, the type and the territorial and temporal scope of the restriction, the facts and circumstances relied on, information on the use of automated means, the legal or contractual ground relied on, and the redress possibilities available.

Notification of suspicions of criminal offences (Art. 18 DSA)

Where we become aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we promptly inform the competent law enforcement or judicial authorities.

Competent supervisory authority

The Digital Services Coordinator for the Federal Republic of Germany is the Coordination Office for Digital Services at the Bundesnetzagentur:

Status: July 2026